We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the Cookie settings link in the footer.
Strictly necessary cookies
These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.
Optional cookies
Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
The Practice takes it very seriously if a member of staff is treated in an abusive or violent manner
The Practice supports the Government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GP’s and their staff have the right to care for others without fear of being attacked or abused.
To successfully provide these services, a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful and sensitive to patient’s individual needs and circumstances. They would respectfully remind patients that very often staff can be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.
Our staff understand that patients who are unwell do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted with the possibility of prosecution. In order for the Practice to maintain good relations with their patients, the Practice would like to ask all patients to read and take note of the types of behaviour which would be deemed unacceptable:
- Using foul language, or verbally abusing staff
- Any physical violence towards any member of the Practice Team or other patients
- Racial abuse
- Sexual abuse, exposure or harassment directly or indirectly including the use of social media
- Persistent or unrealistic demands which cause stress to staff. Requests will be met wherever possible and an explanation will be given where not.
- Causing damage or stealing
- Obtaining medications and/or medical services fraudulently
- Contacting staff via social media or any other platform
We ask you to treat your GP’s and their staff with courtesy at all times.
